Shipping policy

Shipping Policy

Every Pet Fresco product (canvas prints, posters, ornaments and mugs) is printed to order with your pet's photo by our US-based fine art print studio. Your delivery time is the production time plus the shipping time.

Production time

Most orders take 2 to 5 business days to print, pack and hand to the carrier. Business days are Monday to Friday and don't include holidays. Production can take longer during busy seasons, especially before the holidays, so please order early for gifts.

Shipping time

Standard shipping times start after your order leaves production:

United States: about 3 to 4 business days

These are estimates, not guarantees. Carrier delays, weather and customs can add time.

Different items in one order may ship in separate packages, because mugs, posters and canvas prints are packed one by one to protect them. You'll get tracking for each package.

Shipping costs

Shipping is calculated at checkout based on your order. You'll see the shipping cost at checkout before you pay.

Where we ship

We currently ship within the United States only.

Tracking

When your order ships, we'll email you a tracking number. Tracking may take a day or two to update after the label is created.

Lost packages

If your package is late, please give it a couple of extra days, then check the tracking and contact your local post office. If it still hasn't arrived 5 business days after the estimated delivery date, email us at hello@petfresco.com with your order number. You need to report a lost package within 30 days of the estimated delivery date. If the carrier confirms it's lost, we'll reprint and resend your order for free.

If tracking shows your package was delivered but you can't find it, check with neighbors and your local carrier. We can't replace packages that tracking shows as delivered.

Address errors

Please check your shipping address carefully at checkout. If you spot a mistake, email us right away. We can usually fix the address until the package ships, but once it's on its way we can't change or redirect it.

If a package can't be delivered because of a wrong or incomplete address, or if it isn't picked up or isn't claimed at customs, it goes back to our production partner. Returns can take 2 to 4 weeks. Once it's back, we'll contact you, and you'll have 30 days to confirm the correct address. You'll pay the cost of reshipping. Packages that aren't claimed within that time can't be resent.