FAQ

Frequently Asked Questions

How do I order?

Open the portrait product, pick your style, format, and number of pets, then upload your photo right on the product page before adding it to your cart. That's it: we take it from there.

What makes a good photo?

Use a clear, well-lit, in-focus photo (natural daylight works best).
Take it at your pet's eye level, with their face fully visible.
Use the highest-resolution original you have; avoid screenshots or heavily filtered images.
Make sure ears, fur, and any special markings are visible and not cropped out.

Can I include more than one pet?

Yes! Choose 2 or 3 pets under "Number of pets." Separate photos of each pet are fine; we'll combine them into one portrait.

How long will it take?

We create your artwork within 2-5 business days. Then your item goes into production and ships. Typical total delivery time within the US is about 1-2 weeks from your order.

How do digital files work?

If you choose the Digital file format, your finished portrait is delivered by email, with no shipping needed.

Where do you ship?

We currently ship physical products within the United States.

What is your return policy?

Because every portrait is personalized just for you, we can't accept returns or exchanges for change of mind. If your item arrives damaged, defective, or misprinted, contact us within 21 days of delivery with a photo of the issue and we'll send a free replacement. See our full Refund Policy.